Refund policy

Return Policy

Thank you for shopping at Fathom & Co. ! Your purchase made our day and we hope this order brightens yours! Please look over your order as soon as you get it. Please use our returns portal to process your return.

If you think that you've received a defective item please contact us at sales@fathomandco.com within 30 days of receiving your order (according to your tracking number)

 

We know that ordering things online can be risky since you can’t touch the items or try anything on, because of that we will do our best to give you details on each item so you have a pretty good idea of what you may be purchasing! We want you to love your purchase, however, we do have certain policies that must be followed if you wish to return your item :

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STORE POLICIES

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Items purchased online are NOT returnable in our brick and mortar stores.

Prices online can differ from our prices in our brick in mortar stores

Return for refund (to the original card provided at checkout—no exceptions) is available within 30 calendar days from the date you received your order (according to your tracking number). Otherwise, an online credit will be issued to you in the form of a PROMO CODE to the original email provided at checkout.

In order to receive a full refund or online credit, returned items must remain un-washed, un-worn and all tags must still be attached

Beauty/ Cosmetic / Bath Items (i.e.. soaps, lotions, perfumes, make-up and items of the like) are a FINAL SALE and are not eligible for return.

Lingerie and swimwear is a Final Sale and not eligible for return

SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS WILL BE MADE.

We inspect all returns/exchanges and reserve the right to refuse or deny a full refund based on the returned condition. If you would like the damaged items back you are responsible for the return shipping cost.

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​ Please refer to the return policy above to ensure your return meets the criteria stated.

 

Please keep a hold of your tacking number for the returned package. We are not responsible for return shipping costs or lost packages.

 Once we receive your returned package, please allow 5-7 business days to process your return.

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SEND RETURNS TO:

Fathom.

14 North Main Street

Berlin, MD 21811

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Please Remember :
Exchanges are not available at this time
We do NOT refund shipping charges
We are not responsible for return shipping costs.

We are not responsible for return shipping costs on items that are not eligible for exchange/return.

Please keep a copy of your tracking number for your returned package. We are not responsible for return shipping costs or lost packages!